Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to share your own experience with a casino not on GamStop? We'd like to hear from you. This page explains how to reach us and what we can (and can't) help with.
How to reach the team
The quickest way to contact us is by email at [email protected]. We read every message and try to reply within a couple of working days, though it can take a little longer during busy periods.
When you get in touch, it helps to include:
- Which casino or page your message relates to, if applicable
- A brief description of what you'd like to raise, correct, or ask about
- Any screenshots or links that support your point, if relevant
What we can help with
Non Gamstop Casinos covers a specific corner of the online gambling market: casinos not on GamStop, gambling sites not on GamStop, and the wider space of non-UKGC-licensed operators that UK players sometimes look at once they've self-excluded through the national scheme. We're happy to hear from readers on things like:
- Corrections to bonus terms, ratings, or details on any brand featured in our list of non GamStop casinos
- Suggestions for new or emerging operators we haven't reviewed yet
- Feedback on payment methods, game selection, or withdrawal experiences at any listed site
- General questions about how our comparisons and rankings work
What this page isn't for
We're an independent comparison and review site, not a casino operator, payment processor, or regulator. That means we can't:
- Process deposits, withdrawals, or account queries — these need to go directly to the casino in question via its own support channels
- Intervene in a dispute over a bonus, bet, or account decision made by a specific site
- Offer legal or financial advice about local law or licensing
If you're concerned about your own gambling habits, our Responsible Gambling page has practical information and support options, and we'd encourage anyone worried about their play to read it, whether or not they've used GamStop before.
Before you write in, you might find your answer already
A lot of the questions we get are already covered elsewhere on the site. If you're weighing up how casinos not on GamStop compare to UKGC-licensed casinos, how bonuses and payment methods work, or how our ratings are calculated, our main non GamStop casinos guide walks through all of that in detail. Our About Us page also explains who we are and how we approach reviewing this space, and our Terms and Conditions cover the legal basis on which the site operates.
A note on independence
Non Gamstop Casinos may earn commission when readers click through to a casino from our site. This never decides how a brand is ranked or reviewed — our ratings are based on the criteria set out in our ranking methodology, not on commercial arrangements. If you ever think a piece of content reads as biased, that's exactly the kind of feedback we want to hear.
Response times and what happens next
We're a small editorial team, so please bear with us if a reply takes a day or two. Corrections and factual updates get priority, since keeping our reviews of casinos not on GamStop accurate matters more to us than turning around every email instantly. General feedback and suggestions are read too, even if you don't get a personal reply to every point raised.
All visitors to this site must be aged 18 or over. If you have any doubt about whether contacting us is the right step — for example, if your query is really about an active gambling problem — please start with our Responsible Gambling page first.